Question 1

Can I order via whatsapp?

Accepted Answer

Yes, you can. Apart from ordering online, we also accept order via whatsapp. Simply whatsapp us at +852 6224-7272 and leave us your name, the products name /SKU code and quantity needed. Our staff will contact you shortly and place online order for you.

Question 2

How to submit a prescription for the prescription drugs?

Accepted Answer

After you place the order, please whatsapp us your order number, prescription letter with your pets name. Our staff will verify the information and confirm your order on the same day.    Prescription form from veterinarian is required for prescription item.  To order from us: 1. Obtain a valid prescription form from your vet. 2. If you do not have one, please book an appointment at our clinic. CPPC (Tuen Mun) : +852 2404-2511 SWPC (Shatin): +852 3955-0111 3. Place your order and submit the prescription letter via whatsap / chat box. 4. We will check the validity and authorise your order. Our staff will contact you within 1 day if infomation is not completed.  5. Please note that incomplete information means your order is not confirmed.

Question 3

Can i have store pick up?

Accepted Answer

Unfountely, we do not offer store pick up. However, you can always whatsapp us at +852 6224-7272 for special arrangement.

Question 4

What are the payment accepted?

Accepted Answer

We accept PayPal, Visa Card, Master Card, American Express & Discovery Card. Besides, you can also use Payme, Alipay, FPS ID & ATM transfer to complete your purchases. Please whatsapp +852 6224-7272 to receive the information needed.

Question 5

Will there be discount as compare to buying at the clinic?

Accepted Answer

Yes, sign up our membership and you will receive our discount code and news on irregular basis.

Question 6

We offer FREE SHIPPING to most Hong Kong areas

Accepted Answer

Free delivery to most HK Island, Kowloon & New Territories for order over HK$500. A shipping fee of HK$60 is added to orders below the minimum amount. The delivery service is available Monday - Saturday (excluding Sundays and Public Holidays)    Excluded areas include: Discovery Bay Tung Chung Ma Wan Park Island Lantau Island Cheung Chau Lamma Island & Peng Chau

Question 7

Processing Time

Accepted Answer

Orders received before 12 noon Monday - Saturday will be processed within 3 days depends on item availability, payment verification, and authorization of any prescription items.   Orders placed after 12pm noon will begin processing the following business day (excluding Sundays and Public Holidays). Our standard shipping time is 3 working days after the date of your order.    We will contact you within 2 hours after you place the order if you have any special delivery request marked or there is any inadequate information found.

Question 8

Building with 'No Lift' / Old Building

Accepted Answer

There will be a fixed extra charge of $150 for no lift building on the 3rd floor or above. Please inform us in advance for us to collect the $150 so we could arrange an online pay link to complete payment. 
 ** If such information does not inform us in advance, we reserve the right to reschedule the delivery to another time.

Question 9

Receiving Deliveries

Accepted Answer

We understand you may not be home during your delivery time. Please remember to leave drop-off instructions in the comment section during checkout (front door or management office) and know that we are not responsible for items after delivery.

Question 10

Returns and Exchanges

Accepted Answer

If you received a wrong item or if there is a quality issue with the product, you can return or exchange the item within 14 days of delivery at no extra cost. All items must be in its original packaging, unused, and in sellable condition.

Question 11

Tracking orders

Accepted Answer

You can login to your account and see the status. For any enquiries, please contact us at +852 6224-7272.

Question 12

General Policy

Accepted Answer

This privacy policy sets out how cppcbuy.com uses and protects any information that you give cppcbuy.comwhen you use this website. cppcbuy.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.   cppcbuy.commay change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.   We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Question 13

Nature of information

Accepted Answer

We may collect the following information:  - name  - contact information including email address  - demographic information such as postcode, preferences and interests  - other information relevant to customer surveys and/or offers

Question 14

Usage of information

Accepted Answer

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:  - Internal record keeping.  - We may use the information to improve our products and services.  - We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Question 15

Security measure

Accepted Answer

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Question 16

Usage of cookies

Accepted Answer

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Question 17

Links to other websites

Accepted Answer

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Question 18

Controlling your personal information

Accepted Answer

You may choose to restrict the collection or use of your personal information in the following ways:  - whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at cppcvet@gmail.com.

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